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Immersive Experience Attendant

INFINITY Experiences

Publication date Jun 13, 2023

Location
Montreal
Working hours
Part time
Type
9-month contract starting at the end of April (fixed schedule over 3 to 4 days)
Spoken and written languages
French
English (intermediate level)
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The Immersive Experience Attendants will be responsible for providing quality customer service. They will be in direct contact with visitors and will be responsible for welcoming them according to the training provided in terms of artistic content and operational support. They will have the opportunity to develop specific knowledge of new virtual reality technologies.

About the position

INFINITY Experiences

Born from the collaboration between PHI Studio and Felix & Paul Studios, INFINITY Experiences is mandated to produce and distribute large-scale collective and immersive installations.

Its first production, Space Explorers: THE INFINITE, is the largest virtual reality installation ever produced in the world and is based on films produced by Felix & Paul Studios in collaboration with TIME Studios and NASA. Space Explorers: THE INFINITE allows visitors to visit the International Space Station and live an exceptional experience in space.

A 2021 version of Space Explorers: THE INFINITE is currently touring in North America, a second version is in production for operations beginning in Montreal in spring of 2023, and additional installations will be added to the North American and international markets in the coming months and years.

Main responsibilities

  • Welcome visitors, validate their tickets and prepare groups for their entry into the experience;

  • Manage queues and direct visitors on their journey;

  • Welcome and accompany visitors to the installation of various technological equipment as well as give the necessary explanations for the experience;

  • Answer visitor questions and manage customer service;

  • Clean virtual reality equipment;

  • Ensure the smooth running of the experience, support visitors in the event of technical problems;

  • Communicate any technical or operational problems to the technician(s) on site;

  • Ensure that spaces are safe, clean and operational during opening hours for the public;

  • All other related tasks related to this position.

Required skills

  • Excellent interpersonal skills;
  • Good oral command of both French and English (intermediate level), for interacting with the clients;
  • Be courteous at all times;
  • Neat and clean appearance, good physical condition (due to long working hours);
  • Ability to stand and be physically active for long periods of time;
  • Experience in arts and culture or entertainment an asset;
  • Available evenings and weekends;
  • Available for training (dates to be determined);
  • Organized, punctual, energetic, and welcoming.

Experience with virtual reality equipment as well as experience in customer service will be taken into consideration, as well as the ability to work independently and show initiative.

Our Benefits

Grow with us

At PHI, there's always room to grow. We support the careers of our employees and love it when we can give one of our own the promotion of their dreams.

Hybrid work environment

We allow our employees to perform most tasks remotely from home. We encourage PHI's common spaces to be used as a gathering place that fosters creativity and teamwork—rather than as an office.

Well-being

Physical activity has many benefits for the body and mind, which is why PHI offers its employees an allowance to contribute to the expenses of physical activities (materials, registration fees, events, etc.)  

Vacation and time off

We understand that our employees need time to recharge, which is why we offer paid time off for vacations, personal days and sick days.

Insurance

Enjoy a comprehensive group insurance plan that offers life insurance, critical illness, healthcare benefits and more. Virtual care and telemedicine services also included

Group RRSP

Employees can choose to join our group retirement savings plan, which gives them access to low management fees and tools that’ll help them achieve their financial goals.
PHI The Infinite Public Tests 68 A7079

Our brand promises

Future-Looking

The world is in perpetual transformation. Without omitting the past experience, PHI is looking to the future and making a lasting commitment to listening to and making space for the next generation of creative practitioners.

Relevance

Attentive to ecosystems, PHI acts as an antenna and contributes significantly to new ways of consuming art. Relevance is applicable in the research and development of both tech and form, contributing significantly to contemporary ways of creating and consuming art and new forms of storytelling. Passionate about participating in global consciousness, PHI takes cues from global concerns, compelling themes, and ideas reflecting our human condition.

Inclusiveness

PHI approaches its work while considering the needs, voices, and points of view of everyone. PHI values lived experience, heritage and difference, seeking to ensure that diverse voices are not only respected, but actively uplifted and included in its discussions through the lens of art.

Dedicated to Quality

The dialogue between art and the public is sacred. The curators at PHI are committed to producing meaningful exhibitions and immersive experiences while respecting, uplifting and contextualizing art, artists and the ideas they cultivate.

Highbrow Punk

At PHI, art is bold, the gesture and creative impulse is unpredictable. Unexpected encounters inform new hybrid ideas. The conversation is always rigorous and impactful.

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job offer

We thank all applicants. However, only those selected for an interview will be contacted.

You will receive an email confirming that we have received your application. If you do not receive an email confirmation or if you encounter any issues submitting this form, please send your application directly to [email protected]