How long does the experience last?
The experience is approximately one hour long from the moment your journey begins.

In what language is the exhibition presented?
The experience is presented in English with French subtitles.

Does the experience take place in virtual reality from start to finish?
No, a portion of about 35 minutes of the tour is in virtual reality, the other parts consist of immersive art installations.

Is the experience available to children?
We encourage families to bring their children, which is why we offer two options for visitors aged 8 to 12 to take part in the experience. They will have the opportunity to dive into L'INFINI, either in augmented reality with the use of a tablet, or in virtual reality. However, children between the ages of 8 and 12 will only be able to participate in the virtual reality experience if their accompanying parent or legal guardian signs a waiver upon their arrival at Arsenal, acknowledging the risks and authorizing the activity (if you wish to read the waiver). Children between 8 and 12 years old must be accompanied by an adult. Please note that the accompanying adult won’t be able to supervise or assist the child during the VR portion.

Is photography and filming allowed once inside the exhibition?
Yes. During their visit, we welcome the public to take photos and videos for personal use. Please note, the use of flashes and tripods are strictly prohibited. Press photography (and any photography for professional use) is also prohibited unless authorized and accompanied by a staff member.

Is the experience safe from COVID-19?
The INFINITE team has implemented stringent safety measures and takes the health and safety of our customers very seriously. We thoroughly clean and sanitize all our equipment before passing it through an ozone sterilization process after each use. To learn more about our COVID-19 safety measures, please read our safety promise.

Is a valid Vaccine Passport required for this experience?
Yes, +1 piece of ID it is required for all adults and children that are 13 years old +. For more information, please visit our Vaccine Passport page.

Can I wear glasses under the virtual reality headset?
Yes, it is possible, but it is preferable to wear contact lenses instead of glasses when using a virtual reality headset.

Is the experience accessible to people with limited mobility?
Yes, the experience welcomes visitors with limited mobility:

1) Person with reduced mobility requiring the assistance of a companion?

In order to provide better guidance and to have a more enjoyable experience, companions of people with reduced mobility (RM) are strongly encouraged to do the virtual reality component as well. The intention is to live the same experience simultaneously in the virtual universe.

Accompanying persons are entitled to free admission.

2) Person with reduced mobility coming alone?

It is possible to do the experience, our staff will activate a slightly larger virtual protection radius around you. In this instance, it is especially important to respect the distances of others while in the virtual space, so as not to cause harm to people who may come into contact with you in the physical space.

*Please Note: Due to the nature of the free-roaming technology, to avoid damaging the equipment we are unfortunately unable to accommodate motorized electric wheelchairs.

Are the virtual reality experience and the audiovisual installation uncomfortable or unsuitable for certain health conditions?
The virtual reality experience is safe and enjoyable, but can be uncomfortable for some people. It is not recommended for people with claustrophobia, heart problems, a history of seizures or epilepsy and/or sensitivity to flashing lights. One of the installations uses stroboscopic lights.

People who are prone to motion sickness are also more likely to experience discomfort when using a virtual reality headset. Similar to the symptoms sometimes experienced when stepping off a cruise ship, the symptoms of virtual reality exposure may persist and increase within a few hours of use. Post-use symptoms may include the symptoms described above, excessive drowsiness, and reduced versatility. These symptoms may increase the risk of injury when undertaking normal activities in the real world.

What should I wear?
We recommend that you dress comfortably, especially footwear. For safety reasons, we do not recommend that you wear high heels. We also don’t recommend that you wear a skirt or dress, as there are mirrors on the floor in two of the areas.

Can you get a refund or cancel your tickets?
No, we do not provide refunds or rescheduling services. If you have any further questions, please contact: [email protected].

What happens if I am late for my scheduled check-in time?
If you miss your check-in time, you should speak to a staff member when you arrive for assistance and, if possible, we will try to accommodate you by giving you access to the site upon your arrival, or else sadly you will lose your ticket. Being on time is really important as if you were to get into a ship!

What if I didn't buy a ticket online in advance?
As we are sold-out, it's impossible to get any tickets online neither in person. 

Why is it important to respect the time slot of your ticket?
This allows us to manage the flow of visitors, ensuring that your experience is optimal and safe.

Does my whole party have to be together to check-in?
Yes. If you want to experience it together as a group, you must arrive at the same time. If you are planning a visit and are concerned that some group members may arrive at different times, we suggest that you order your tickets separately. We cannot make exceptions.

Where is THE INFINITE immersive experience presented?
THE INFINITE will be presented at Arsenal Contemporary Art, located at 2020 William Street, in the Griffintown district. Please note that the experience does not take place at the PHI Centre.

How do I get to Arsenal for my visit to THE INFINITE experience?
The easiest way to access Arsenal is by public transportation. It is a 10-minute walk from the Georges-Vanier metro station.

Will there be parking available at Arsenal?
There will be a very limited number of paid parking spots available. We suggest that you use public transportation.

Are there restrooms available on site?
Yes, restrooms are available. It is important to note that they are only accessible to ticket holders BEFORE and AFTER their visit, and at no time during the experience.

Will there be a place where I can store my belongings?
No, there will be no coat-check or lockers on site. We strongly recommend that you don't bring any personal belongings with you. Handbags and small backpacks are allowed.

Are there any souvenirs or items for sale?
Yes, there will be products available for purchase at our boutique and online. You can check out the collection in advance here: https://shop.phi.ca/

Do you accept cash at the boutique?
For health and safety reasons, we advocate a contactless experience, we only accept Interac or credit card payments.

For more information about the location, please visit the Arsenal Contemporary Art Montreal website.

Please keep these tips in mind during the experience: 

• Roam the space freely. Discover the cosmos using your hands.
• If you experience any problems, stand still and raise your hand.
• Running or walking backwards will create unpleasant collisions.
• Please refrain from sitting on the floor.